End-of-Life Care

Wonann is responsible for	Assistance required by family members of the deceased
24/7 end-of-life funeral consultation service	Consultation with family representatives
Counseling to assist families in preparing required documents and procedures	Preparation of identification documents
Consultation on various integrated funeral services outside the scope of the formal contract
Professional financial, tax, and legal advisory services	Consultation with family representatives

Body transportation

Wonann is responsible for	Assistance required by family members of the deceased
24-hour toll-free service hotline: 0800-899-999
Full assistance with various funeral matters from beginning to end	Detailed information about the deceased
Arrangement of body placement at a location specified by the family and assistance with formalities	Full-time accompaniment
Arrangement of body storage (or direct encoffinment)	Application for acceptance for body storage or coffin storage
Assistance with formalities related to contract performance upon the family's request	Submission of "Service Execution Notice" form to the Company

Setting Up the Wake

Wonann is responsible for	Assistance required by family members of the deceased
Arrangement of spiritual services and placing of spiritual positions for the deceased	Full participation in the funeral ceremonies
Planning and choosing the memorial (wake) setup based on family preferences	Provision of breakfast and dinner offerings, timely observance of ceremonies
Guidance to family members on mourning rituals and protocols for friends and relatives during the mourning period
Explanation of mourning period guidelines and provision of mourning attire guidance	Adherence to ceremonial attire requirements
Arrangement of portraits	Provision of photographs or negatives

Coordinating Funeral Arrangements

Wonann is responsible for	Assistance required by family members of the deceased
Explain standard service content, item details, and rights to the family	Full participation from beginning to end
Select auspicious dates and coordinate ritual processes based on the deceased's birth date and accommodating the family's preferences	Determine dates and procedures for various ceremonies based on the birth dates of the deceased and family members
Plan funeral proceedings, ceremonial items, and overall design and setup of the funeral venue in line with the family's religious and personal preferences	Full participation in discussions and decisions from beginning to end
Assist the family in obtaining permits for public facilities	Providing necessary documents and files
Assist in drafting and printing obituaries based on family preferences and confirmation	and managing their distribution to family members
Select urns and discuss and confirm the content for engravings	Full participation from beginning to end
Assist in drafting scripts for the officiant and brief biographical information of the deceased	Participating in discussions and decisions regarding the writing of eulogies and biographical notes
Providing necessary items during the mourning period based on family requests

Funeral Contact and Coordination

Wonann is responsible for	Assistance required by family members of the deceased
Provide consultation services and reminders for the mourning period
Execute funeral plans and report progress and status to the family as necessary
Advising and coordinating the procedure during the farewell ceremony, memorial venue setup, and arranging condolence items	Full participation in discussions, simulations, and decision-making
Settling fees for the use of various government facilities	Participation in confirmations
Completing the funeral venue decoration and setup, preparing necessary items, arranging staff, and following ceremonial procedures while seeking final approval from the family	Full participation in decision-making:arranging necessary items for burial and coordination with staff for collection of condolences (white envelopes).

Encoffinment Ritual

Wonann is responsible for	Assistance required by family members of the deceased
Arrange professional staff to guide family members in identifying the deceased	Confirmation by family representatives
Organize personnel to prepare the body, including cleaning, dressing, and makeup
Coordinate religious personnel to lead the family in the transfer ceremony	Full participation
Organize funeral personnel to guide the family in the mourning rituals	Full participation
Conduct the encoffinment process and arrange funeral items and accompanying burial objects
Guide the family through the ritual for the deceased's peaceful rest during the encoffinment process	Full participation

Memorial Ritual Ceremony

Wonann is responsible for	Assistance required by family members of the deceased
Ritual personnel inspect the venue setup and guide the family in wearing mourning attire	Full participation
Assist the family in arranging reception personnel to welcome mourners and guests	Family arrangement for accepting condolences (white envelopes) and reception personnel
Arrange professional music groups for live accompaniment to create an overall atmosphere
Arrange professional masters of ceremonies and assistants to conduct the ritual ceremony
Arrange religious recitation personnel to lead the family in chanting and chanting prayers for the deceased	Full participation in the worship ceremonies
Conduct a family ritual worship ceremony	Full participation in worship according to the ritual
Guide mourners, friends, and guests through the public memorial ceremony	Full participation in responding to rituals in sequence
Lead the family and friends in paying respects to the deceased	Full participation in paying respects
Lead the family through the ceremony of sealing the casket and the closure of the casket	All family members facing outward to avoid bad energy
Funeral personnel guide the family along with the spirit guardians to move the casket onto the hearse and proceed to the crematorium	All family members participating in guarding the spirit of the deceased

Cremation and Placing of Ashes in the Columbarium

Wonann is responsible for	Assistance required by family members of the deceased
Dedicated ritual specialists set up the incense table and prepare offerings to respectfully receive the remains at the crematorium
Arrange ritual personnel to guide the family through the cremation ceremony; crematorium staff handle the placing of the remains in the cremation furnace	Full participation in the worship ceremonies
Assist the family in removing mourning attire and performing ablutions to signify the end of mourning, providing purification talismans	Removing the mourning gown (attire)
Assist the family in participating in the gathering of ashes ceremony and return them after confirmation	Full participation
Ritual personnel explain the ritual of returning to the main deity and ending the mourning period
Arrange personnel and a vehicle for transporting the ashes to the designated resting place accompanied by the family	Full participation

Follow Up Care

Wonann is responsible for	Assistance required by family members of the deceased
Verify all services and items provided and settle related fees.	Review and settle all outstanding fees
Have the responsible family member sign the "Funeral Rite Service Completion Confirmation" and fill out the "Customer Satisfaction Survey".
Inform the customer about the toll-free customer service and consultation hotline
Send condolence cards to the family on the hundredth day of the deceased passing and annual remembrance days
Offer free consultation services and guidance on rites on the hundredth day of the deceased passing, annual remembrance day, combined urn, and seasonal offerings along with key considerations
Provide assistance in arranging and conducting the above-mentioned rites and handling the item requirements